Our Service and Solutions

FOR CUSTOMERS

The Total POS Solutions service department is dedicated to providing our customers with after-sales support. The level of support and service required will vary from one customer to the next and can be tailored according to your needs.
We have on-call technicians rostered around the clock to provide 24 hour, 7 day support including public holidays.

If you have a specific service or support request, please email support@totalpos.co.nz and we will respond as soon as possible

Technical skills are constantly maintained and built on by regular technical training. In addition to providing full service and support for everything we sell, we also provide limited workshop service and in some cases programming assistance for other models.

Please note that as of December 2020 with the Casio range of Cash registers no longer being available, servicing of Casio cash registers will be based upon both availability of parts and support from Casio agents.  

WE OFFER

  • Prompt, on-site service in Christchurch city and neighbouring areas.
  • Swap-out equipment for customers in remote areas.
  • A fully-stocked workshop which stocks a large range of parts for most equipment.
  • Competitive rates.
  • Fast turnaround of repairs
  • Relief machines available at no charge if needed.
  • All service and repairs fully guaranteed.
  • Comprehensive maintenance agreements available.
  • Extended Warranty agreements available.
  • Remote Support Agreements.