All equipment sold new by TotalPOS Solutions carries a full manufacturer’s warranty covering parts and labour. Warranties vary in terms of length but are a minimum of 12 months. The relevant term is shown on the invoice.
All warranties are on a return-to-base basis. This means that they do not cover the cost of any travel for our service staff. There are no exceptions to this. Where equipment is returned to us by a courier or other freight company, you are responsible for the cost of returning it to us and for the cost of any damage which occurs in transit to us, whether caused by poor packaging or other factors.
Warranties do not cover damage caused through no fault of the manufacturer. This includes (but is not limited to): impact damage, liquid damage, damage caused by power cuts or spikes, lightning strike, theft, customer or operator abuse, or operator error.
Warranties do not apply to equipment that has not been paid for in full in accordance with the payment terms listed on the invoice.
We can also provide you with free loan equipment if required while your equipment is being repaired under warranty. If you are unable to come to our showroom we will courier the loan terminal to you at our cost provided you pay for the cost of returning it to us. Please note that you are responsible for the cost of any damage to loan equipment. A maximum period for free loan equipment applies.