totalpos solutions

Why is local support for your Eftpos terminal so important?

Picture this; you’re in the middle of your peak period and your Eftpos terminal goes down. You can’t take any card payments, and your customers aren’t carrying cash. They start to get frustrated and, depending on your business, most won’t come back with cash to complete that purchase.

We are all so used to using Eftpos with no issues that we don’t realise what a huge disruption to business it can be when your terminal is not working.

Even businesses with multiple terminals will feel the pressure when one goes down, let alone a business relying on one terminal!

This is when you need to have a great support team to rely on. When setting up Eftpos for your business, it is extremely important to make sure you have access to support whenever you may need it.

TotalPOS Solutions prides ourselves on our level of service and support. Here is why:

 

24/7 Support

We have on call technicians rostered around the clock to provide 24 hour, 7 day support, 365 days a year.

 

On-site Service

As part of our rental contracts we can offer on-site service for our local areas (see our map below for our on-site service area). This means that we will come to your business to get you up and running again promptly.

 

Phone Support

Not local? We still offer 24/7 phone support for customers outside of our on-site service area. If we can’t get your terminal operating over the phone, we will send out a replacement terminal via courier.

 

Our Team & Location

We are based in Christchurch, on Fitzgerald Ave. Our office hours are 8:30am-5:30pm Monday to Friday.

We have a fantastic team of 11 staff members, with years of experience and knowledge. We love seeing our customers and are happy to discuss any of your needs with you either over the phone or in our office. We encourage you to come in and see us and meet our team. These are the people who will be here to support you!

 

On-site service area map